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Standard and Extended Warranty Terms and Conditions

Please contact Care4air Support via [email protected] for all warranty and product support requests.

These terms and conditions apply to Standard and Extended Warranties of products purchased from Care4air.

In the event that You have a warranty claim in respect of a Product delivered, you will be asked to return the relevant Product to our support center.

These Terms and Conditions constitute a contract between the customer (you) and either Care4air ("Indoorgartentechnik GmbH “ Company Registration Number: HRB 17077, DE322110219) registered in Holtweg, Germany.

These terms and conditions apply to Warranties of Products from Care4air.

We recommend that you keep your original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and Care4air accepts no liability for any damage that may occur in transit.

IndoorGartenTechnik GmbH provide the warranties and product support set out in these Terms and Conditions in relation to Products offered and supplied by Care4air.


Warranty Terms


Subject to the terms and conditions set out below, Care4air agree to repair or replace the Product which it supplied to you at its own cost, in circumstances where the Product does not perform in accordance with Care4air's specifications during the Standard Warranty period of 12 months;

Extended Warranty:

Subject to the terms and conditions as set out below, Care4air agree to repair or replace the special Product PCB/DRIVER of all Dimlux Ballasts, which it supplied to you at its own cost, in circumstances where the Product does not perform in accordance with Care4air's specifications during the Standard Warranty period of 36 months


The benefits provided to you by this contractual product warranty are in addition to other rights and remedies available to you under the law of Germany.


Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Warranties.


Care4air requires any customer requesting service under the Warranties to comply with directions from Care4air staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.


Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Care4air Support via [email protected] before the Product will be repaired or replaced in accordance with these terms.


Care4air reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Care4air will determine, in its discretion, the closest Product within the then current range of Products offered by Care4air with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of Care4air. Care4air may replace parts with refurbished parts. Replacement of the Product or a part under the warranty does not extend or restart the Warranty period.


If Care4air is unable to repair or replace the Product, the customer will be provided with credit for Care4air's store or may be refunded the price of the Product (at Care4air's election). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost.


In the event that a replacement, refund, or store credit is provided as per section 6, the faulty item will become the property of Care4air.


The Customer is responsible to inspect all goods received from Care4air upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Care4air within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.


Warranties of products purchased from Care4air. do not apply:

  • To consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;

  • To cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);

  • To damage caused by use with another product;

  • To damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;

  • To damage caused by operating the Product outside any guidelines published for use;

  • To damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Care4air;

  • To a Product that has been modified to alter functionality or capability without the written permission of Care4air, including but not limited to installation of custom firmware or other software;

  • To defects caused by normal wear and tear or otherwise due to the normal ageing of the Product,

  • If any serial number has been removed or defaced from the Product,

  • If the product is stolen or Care4air reasonably believes that the product is stolen based on information provided by law enforcement authorities, or where proof of purchase (invoice or paid Order confirmation) cannot be provided.


Care4air reserves the right to determine which authorised repair centre (including Care4air's internal repair facility) is the appropriate service location in any particular circumstance.


The Product will be at the Customer's risk while in transit to and from the Care4air Authorised Repair Centre.


Care4air may seek reimbursement of any costs incurred by Us where the Product is found to be in good working order, or when it has been determined that the Warranty do not apply as per section 16.


Care4air reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the Care4air's specifications, subject to applicable law of Germany.


The Standard and Extended Warranties are transferrable to a new owner of a Product originally purchased from Care4air provided Care4air is informed by contacting Care4air Sales via the [email protected] within 7 days of the date of transfer.


To the full extent permitted by law, the Warranty will not apply in respect of a Product:

  • If the Product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the Product;

  • If the factory-applied serial number has been altered or removed from the Product;

  • Which has suffered damage, malfunction or failure resulting from alterations, any alterations (hardware or software), accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product;

  • To damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the Customer, unless otherwise specified in these Warranty Terms and Conditions;

  • To any third-party software or hardware not contained in the Product as originally configured by the manufacturer;

  • To any failure, to the extent that the failure is not a failure of the Product to perform in accordance with its specifications;

  • To replacement or repair of any consumables (including batteries, projector lamps and cables), or lost parts or accessories;

  • To service and support of any software operating system or application installed on any Product, except to assist in restoring the Product to its factory default settings


To the full extent permitted by law:

  • Care4air will not be liable for any loss, damage or alterations to third party hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

  • Care4air's aggregate liability in respect of all claims under the Warranty shall not exceed the original purchase price of the Product or, at Care4air's option, replacement of the Product with a like or similar Product.

  • Care4air excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.


Insofar as they apply to warranties relating to Products supplied by Care4air, these  Warranty Terms and Conditions are governed by and must be construed according to the law of Germany and the parties submit to the jurisdiction of the courts in Kleve.


Warranty Returns

If you are experiencing issues with your product, please refer to our [email protected] first for instant answers to frequently asked questions. If the issue persists, you can contact our support team for further troubleshooting or to start a warranty claim.

Many issues can be resolved quickly using e-mail or over the phone.


To lodge a warranty claim:

  • Simply contactour Support team and provide your purchase details along with a quick description of the fault.

  • Our support team will provide troubleshooting and determine whether the product will need to be returned for assessment.

  • Once we receive the product, our experienced technicians will assess the unit and resolve the situation as quickly as possible.


Warranty Process

Please Note: While the return process may take up to 30 days, excluding transit times, we endeavor to complete returns as quickly as possible, and many are resolved within the week. Return delivery times are estimates only and may vary based on location.